Refund policy
Consumers are entitled to a right of withdrawal in accordance with the following provisions, whereby consumers are defined as any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity:
A. Cancellation policy
Right of cancellation
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
To exercise your right of withdrawal, you must inform us (MAX KIENE GmbH, Oberhafenstraße 1, 20097 Hamburg, Germany, Tel.: +49 (40) 30 96 55 - 0, E-mail: shop@maxkiene.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You can use the attached sample withdrawal form for this purpose, but this is not mandatory.
You can also fill out and submit the sample withdrawal form or another clear statement electronically on our website https://www.maxkiene.de/shopware.php?sViewport=ticket&sFid=23. If you make use of this option, we will immediately (e.g. by email) send you confirmation of receipt of such a withdrawal.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.
You shall bear the direct costs of returning the goods.
You shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties, and functionality.
Exclusion or premature expiry of the right of withdrawal The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
B. Withdrawal form
If you wish to withdraw from the contract, please fill out this form and send it back to us.
To
MAX KIENE GmbH
Oberhafenstraße 1
20097 Hamburg
Germany
Email: shop@maxkiene.de
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
_______________________________________________________
_______________________________________________________
Ordered on (*) ____________ / received on (*) __________________
________________________________________________________
Name of consumer(s)
________________________________________________________
Address of consumer(s)
________________________________________________________
Signature of consumer(s) (only for paper notifications)
_________________________
Date
(*) Delete as applicable